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gmd.bdcloud.fr /
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accountancy.lang
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admin.lang
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agenda.lang
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assets.lang
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banks.lang
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bills.lang
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blockedlog.lang
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bookmarks.lang
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boxes.lang
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cashdesk.lang
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categories.lang
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commercial.lang
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companies.lang
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compta.lang
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contracts.lang
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cron.lang
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deliveries.lang
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dict.lang
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donations.lang
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ecm.lang
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errors.lang
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eventorganization.lang
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exports.lang
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externalsite.lang
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ftp.lang
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google.lang
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help.lang
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holiday.lang
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hrm.lang
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install.lang
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interventions.lang
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intracommreport.lang
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knowledgemanagement.lang
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languages.lang
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ldap.lang
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link.lang
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loan.lang
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mailmanspip.lang
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mails.lang
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main.lang
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margins.lang
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members.lang
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modulebuilder.lang
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mrp.lang
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multicurrency.lang
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oauth.lang
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opensurvey.lang
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orders.lang
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other.lang
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partnership.lang
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paybox.lang
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paypal.lang
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printing.lang
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productbatch.lang
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products.lang
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projects.lang
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propal.lang
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receiptprinter.lang
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receptions.lang
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recruitment.lang
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resource.lang
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salaries.lang
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sendings.lang
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sms.lang
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stocks.lang
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stripe.lang
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supplier_proposal.lang
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suppliers.lang
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ticket.lang
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trips.lang
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users.lang
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website.lang
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withdrawals.lang
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workflow.lang
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zapier.lang
1.24
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# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY <hello@librethic.io> # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program. If not, see <https://www.gnu.org/licenses/>. # # Generic # Module56000Name=Ticket Module56000Desc=Sistema di tickets per la gestione di problemi o richieste Permission56001=Visualizza tickets Permission56002=Modifica tickets Permission56003=Cancella tickets Permission56004=Manage tickets Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) TicketDictType=Ticket - Tipologie TicketDictCategory=Ticket - Gruppi TicketDictSeverity=Ticket - Importanza TicketDictResolution=Ticket - Risoluzione TicketTypeShortCOM=Commercial question TicketTypeShortHELP=Richiesta di aiuto funzionale TicketTypeShortISSUE=Problema o bug TicketTypeShortPROBLEM=Problema TicketTypeShortREQUEST=Richiesta di modifica o miglioramento TicketTypeShortPROJET=Progetto TicketTypeShortOTHER=Altro TicketSeverityShortLOW=Basso TicketSeverityShortNORMAL=Normale TicketSeverityShortHIGH=Alto TicketSeverityShortBLOCKING=Critico, bloccante TicketCategoryShortOTHER=Altro ErrorBadEmailAddress=Campo '%s' non corretto MenuTicketMyAssign=Miei tickets MenuTicketMyAssignNonClosed=Miei tickets aperti MenuListNonClosed=Tickets aperti TypeContact_ticket_internal_CONTRIBUTOR=Contributore TypeContact_ticket_internal_SUPPORTTEC=Assegnato a TypeContact_ticket_external_SUPPORTCLI=Contatto cliente / tracciamento incidente TypeContact_ticket_external_CONTRIBUTOR=External contributor OriginEmail=Email giornalista Notify_TICKET_SENTBYMAIL=Send ticket message by email # Status Read=Da leggere Assigned=Assegnato InProgress=Avviato NeedMoreInformation=In attesa del feedback dei giornalisti NeedMoreInformationShort=in attesa di un riscontro Answered=Answered Waiting=In attesa SolvedClosed=Risolto Deleted=Deleted # Dict Type=Tipo Severity=Gravità TicketGroupIsPublic=Il gruppo è pubblico TicketGroupIsPublicDesc=Se un gruppo di ticket è pubblico, sarà visibile nel modulo durante la creazione di un ticket dall'interfaccia pubblica # Email templates MailToSendTicketMessage=Per inviare e-mail dal messaggio ticket # # Admin page # TicketSetup=Ticket impostazioni TicketSettings=Impostazioni TicketSetupPage= TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Module variable setup TicketParamMail=Email setup TicketEmailNotificationFrom=Notification email from TicketEmailNotificationFromHelp=Used into ticket message answer by example TicketEmailNotificationTo=Notifiche via email a TicketEmailNotificationToHelp=Invia email di notifica a questo indirizzo TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface setup TicketsEmailMustExist=Require an existing email address to create a ticket TicketsEmailMustExistHelp=Nell'interfaccia pubblica, l'indirizzo email dovrebbe già essere inserito nel database per creare un nuovo ticket PublicInterface=Interfaccia pubblica TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL) TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=Puoi creare una richiesta si assistenza/supporto oppure visualizzarne uno esistente con il suo numero ID di richiesta. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=Questo testo apparirà sopra l'area di inserimento dell'utente ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send emails for ticket creation or message recording TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications TicketsLogEnableEmail=Enable log by email TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the logo of the module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface TicketsShowCompanyLogo=Display the logo of the company in the public interface TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Invia anche una notifica all'indirizzo email principale TicketsEmailAlsoSendToMainAddressHelp=Abilita questa opzione per inviare anche un'e-mail all'indirizzo definito nel setup "%s" (vedi scheda "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. TicketsActivatePublicInterface=Attivare l'interfaccia pubblica TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the user who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket. TicketNumberingModules=Tickets numbering module TicketsModelModule=Modelli di documenti per i ticket TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface TicketsPublicNotificationNewMessage=Invia e-mail quando un nuovo messaggio/commento viene aggiunto a un ticket TicketsPublicNotificationNewMessageHelp=Invia e-mail quando si aggiunge un nuovo messaggio dall'interfaccia pubblica (all'utente assegnato o all'e-mail di notifica a (aggiorna) e / o all'e-mail di notifica a) TicketPublicNotificationNewMessageDefaultEmail=Notifiche via email (aggiornamento) TicketPublicNotificationNewMessageDefaultEmailHelp=Invia un'e-mail a questo indirizzo per ogni nuovo messaggio di notifica se al ticket non è assegnato un utente o se l'utente non ha alcuna e-mail nota. # # Index & list page # TicketsIndex=Area Tickets TicketList=List of tickets TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user NoTicketsFound=No ticket found NoUnreadTicketsFound=No unread ticket found TicketViewAllTickets=View all tickets TicketViewNonClosedOnly=View only open tickets TicketStatByStatus=Tickets by status OrderByDateAsc=Ordina per data crescente OrderByDateDesc=Ordina per data decrescente ShowAsConversation=Mostra come elenco di conversazioni MessageListViewType=Mostra come elenco di tabelle # # Ticket card # Ticket=Ticket TicketCard=Ticket card CreateTicket=Create ticket EditTicket=Edita ticket TicketsManagement=Gestione dei ticket CreatedBy=Creato da NewTicket=Nuovo Ticket SubjectAnswerToTicket=Ticket answer TicketTypeRequest=Request type TicketCategory=Classificazione dei biglietti SeeTicket=See ticket TicketMarkedAsRead=Ticket has been marked as read TicketReadOn=Read on TicketCloseOn=Data di chiusura MarkAsRead=Mark ticket as read TicketHistory=Ticket history AssignUser=Assegna all'utente TicketAssigned=Ticket is now assigned TicketChangeType=Change type TicketChangeCategory=Change analytic code TicketChangeSeverity=Cambia gravità TicketAddMessage=Aggiungi un messaggio AddMessage=Aggiungi un messaggio MessageSuccessfullyAdded=Ticket added TicketMessageSuccessfullyAdded=Messaggio aggiunto con successo TicketMessagesList=Message list NoMsgForThisTicket=No message for this ticket TicketProperties=Classification LatestNewTickets=Latest %s newest tickets (not read) TicketSeverity=Gravità ShowTicket=See ticket RelatedTickets=Ticket correlati TicketAddIntervention=Crea intervento CloseTicket=Chiudi|Risolvi ticket AbandonTicket=Abbandonare il biglietto CloseATicket=Chiudi|Risolvi un ticket ConfirmCloseAticket=Confirm ticket closing ConfirmAbandonTicket=Confermi la chiusura del biglietto allo stato 'Abbandonato' ConfirmDeleteTicket=Please confirm ticket deleting TicketDeletedSuccess=Ticket deleted with success TicketMarkedAsClosed=Ticket marked as closed TicketDurationAuto=Calculated duration TicketDurationAutoInfos=Duration calculated automatically from intervention related TicketUpdated=Ticket updated SendMessageByEmail=Send message by email TicketNewMessage=New message ErrorMailRecipientIsEmptyForSendTicketMessage=Il destinatario è vuoto. Nessuna email inviata TicketGoIntoContactTab=Please go into "Contacts" tab to select them TicketMessageMailIntro=Introduction TicketMessageMailIntroHelp=Questo testo viene aggiunto solo all'inizio dell'email e non verrà salvato TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email TicketMessageMailIntroText=Buongiorno,<br>Abbiamo risposto alla sua richiesta. Messaggio:<br> TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket. TicketMessageMailSignature=Firma TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved. TicketMessageMailSignatureText=<p>Sincerely,</p><p>--</p> TicketMessageMailSignatureLabelAdmin=Firma dell'email di risposta TicketMessageMailSignatureHelpAdmin=Questo testo verrà inserito dopo il messaggio di risposta TicketMessageHelp=Only this text will be saved in the message list on ticket card. TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. TimeElapsedSince=Time elapsed since TicketTimeToRead=Time elapsed before read TicketTimeElapsedBeforeSince=Tempo trascorso prima/da allora TicketContacts=Contacts ticket TicketDocumentsLinked=Documenti collegati al ticket ConfirmReOpenTicket=Confermi la riapertura di questo ticket? TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: TicketAssignedToYou=Ticket assegnato TicketAssignedEmailBody=You have been assigned the ticket #%s by %s MarkMessageAsPrivate=Mark message as private TicketMessagePrivateHelp=This message will not display to external users TicketEmailOriginIssuer=Issuer at origin of the tickets InitialMessage=Initial Message LinkToAContract=Collega ad un contratto TicketPleaseSelectAContract=Seleziona un contratto UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined TicketMailExchanges=Mail exchanges TicketInitialMessageModified=Initial message modified TicketMessageSuccesfullyUpdated=Message successfully updated TicketChangeStatus=Modifica stato TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=Not notify company at create Unread=Unread TicketNotCreatedFromPublicInterface=Non disponibile. Il ticket non è stato creato dall'interfaccia pubblica. ErrorTicketRefRequired=È richiesto il nome di riferimento del biglietto # # Logs # TicketLogMesgReadBy=Ticket %s read by %s NoLogForThisTicket=No log for this ticket yet TicketLogAssignedTo=Ticket %s assigned to %s TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s TicketLogClosedBy=Ticket %s closed by %s TicketLogReopen=Ticket %s re-opened # # Public pages # TicketSystem=Ticket system ShowListTicketWithTrackId=Visualizza l'elenco dei ticket dall'ID traccia ShowTicketWithTrackId=Display ticket from track ID TicketPublicDesc=You can create a support ticket or check from an existing ID. YourTicketSuccessfullySaved=Ticket has been successfully saved! MesgInfosPublicTicketCreatedWithTrackId=Un nuovo ticket è stato creato con ID: %s e Rif: %s. PleaseRememberThisId=Conserva il numero di richiesta, potrebbe essere utile per risalire velocemente al suo ticket. TicketNewEmailSubject=Conferma creazione ticket - Rif. %s (Numero ID della richiesta: %s) TicketNewEmailSubjectCustomer=Nuovo ticket di supporto TicketNewEmailBody=Questa email automatica conferma che è stato registrato un nuovo ticket TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. TicketNewEmailBodyInfosTicket=Informazioni utili per tua richiesta TicketNewEmailBodyInfosTrackId=Numero ID della tua richiesta: %s TicketNewEmailBodyInfosTrackUrl=Puoi seguire l'avanzamento del ticket cliccando il link qui sopra TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. TicketPublicInfoCreateTicket=Questo modulo consente di registrare un ticket di supporto nel nostro sistema di gestione ticketing. TicketPublicPleaseBeAccuratelyDescribe=Descrivi il problema dettagliatamente. Fornisci più informazioni possibili per consentirci di identificare la tua richiesta. TicketPublicMsgViewLogIn=Inserisci qui il numero della sua richista ID TicketTrackId=Public Tracking ID OneOfTicketTrackId=One of your tracking ID ErrorTicketNotFound=Richiesta numero ID %s non trovata! Subject=Oggetto ViewTicket=Vedi ticket ViewMyTicketList=Vedi l'elenco dei miei ticket ErrorEmailMustExistToCreateTicket=Error: email address not found in our database TicketNewEmailSubjectAdmin=Nuovo ticket creato - Rif. %s (ID biglietto pubblico %s) TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p> SeeThisTicketIntomanagementInterface=See ticket in management interface TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled ErrorEmailOrTrackingInvalid=Numero richiesta ID o email errata OldUser=Old user NewUser=Nuovo utente NumberOfTicketsByMonth=Numero di ticket per mese NbOfTickets=Number of tickets # notifications TicketNotificationEmailSubject=Ticket %s updated TicketNotificationEmailBody=Questo è un messaggio automatico per confermare che il ticket %s è stato aggiornato TicketNotificationRecipient=Notification recipient TicketNotificationLogMessage=Log message TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface TicketNotificationNumberEmailSent=Notification email sent: %s ActionsOnTicket=Events on ticket # # Boxes # BoxLastTicket=Latest created tickets BoxLastTicketDescription=Latest %s created tickets BoxLastTicketContent= BoxLastTicketNoRecordedTickets=No recent unread tickets BoxLastModifiedTicket=Latest modified tickets BoxLastModifiedTicketDescription=Latest %s modified tickets BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets BoxTicketType=Distribuzione biglietti aperti per tipologia BoxTicketSeverity=Numero di ticket aperti per gravità BoxNoTicketSeverity=Nessun biglietto aperto BoxTicketLastXDays=Numero di nuovi biglietti per giorni negli ultimi %s giorni BoxTicketLastXDayswidget = Numero di nuovi biglietti per giorni negli ultimi X giorni BoxNoTicketLastXDays=Nessun nuovo biglietto negli ultimi %s giorni BoxNumberOfTicketByDay=Numero di nuovi biglietti per giorno BoxNewTicketVSClose=Numero di biglietti rispetto ai biglietti chiusi (oggi) TicketCreatedToday=Biglietto creato oggi TicketClosedToday=Biglietto chiuso oggi KMFoundForTicketGroup=Abbiamo trovato argomenti e FAQ che potrebbero rispondere alla tua domanda, grazie a controllarli prima di inviare il ticket